Frequently Asked Questions

For Android FAQ, please click here.

What is your privacy policy?
Please click here to see my privacy policy. It is brief and it is written in plain English.

Are you going to be updating your apps to reflect the upcoming changes to the driving test?
Yes, done! There is a new version of Manoeuvres available now. The new version contains everything in the original version, plus the new Pull Up on the Right and Forward Bay Park manoeuvres. You can get it here. There is also a new version of Mock Test, now called DL25. It's been completely rewritten with many new features added. Get it here.

Can I buy your iPad apps as a bundle?
You can now buy all nine apps in the Learn To Drive series as a bundle for £27.99. This represents a saving of £5.92 compared to buying the apps individually.

You can find the Learn To Drive Bundle here. Alternatively, open the App Store on your iPad and search for "Learn To Drive Bundle".

Windows PC / Microsoft Surface

Are your apps available on the Windows platform?
Due to very low levels of demand, there are currently no plans to develop apps for Windows devices.

Mock Test

I just downloaded Mock Test but I can't see the menu. Where is it?
To bring up the menu, just tap on the words Driving Test Report at the top of the page. Select Help from the menu for more information about how to use the app.

How do I remove a fault from the DL25 sheet?
Double tap!

Routes

I've installed iOS 11 and now Routes doesn't work. What can I do?
There is a new version of Routes available now. More details here.

Routes doesn't seem to recording anything when it's in the background. Why not?
Routes requires Background App Refresh to keep working in the background. Open your device's Settings app, then select General > Background App Refresh and make sure it's enabled.

Can I use Routes on my Wi-Fi only iPad?
Routes uses GPS data to track your location, and therefore needs to be installed on either an iPhone or a cellular (3G or 4G) iPad. The app can be used on a Wi-Fi only iPad when the iPad is tethered to a cellular device, but installing and running apps requiring GPS on Wi-Fi only iPads is not officially supported by Apple or Robosoul.

Manoeuvres

I already bought this app. Why do I have to pay again for the new version?
A detailed answer to this question can be found here.

Why does the car reverse more than two car lengths during the Pull Up on the Right manoeuvre?
It is assumed that all instructors will explain to their pupils that two car lengths is sufficient in most cases, and that all pupils will understand this instruction. Therefore, the focus within the app is on allowing enough space to depict the blue car pulling up on the right, and moving off again to join the left side of the road. The car reverses more than two car lengths to allow space for both these things to happen within the confines of the iPad screen.

Can I adjust the point of turn in the Parallel Park section?
Yes. Make sure you have the latest version of Manoeuvres installed. Use the back/forward buttons (<< & >>) to position the car ready to turn. A settings button (cog icon) will appear in the top right corner of the screen. Tap the button and use the slider to adjust the position of the car. The app will remember your selected position.

Roundabouts

Why do the cars crash into each other?
Roundabouts gives more control to the user than other apps such as Give Way and Traffic Lights. This should make it easier for an instructor to teach this particular subject. However the inevitable consequence of more control is that you have to wield it wisely!

Road Board

How do I make the traffic lights work?
A single-tap on the traffic lights advances the sequence.
For filter lights, a double tap toggles the filter arrow on and off.
For basic traffic lights showing red, a double tap triggers the amber light to flash (as in a pelican crossing).
A triple-tap brings up the contextual menu.

How do I change the settings for this app?
Make sure you have the latest version of Road Board installed. Go to your iPad's Settings app and scroll down the list on the left of the screen. Select Road Board from the list and start editing your settings.

Click here to see the full instruction manual for Road Board.

Road Pad and Road Pad Mini

Why aren't my saved files listed in alphabetical order?
Something has changed in Apple's system software which is preventing the alphabetical sorting of saved filenames in Road Pad. This is an outstanding issue which is still in search of a solution.

My iPad is a Wi-Fi only model. Can I use Road Pad to save images of tricky junctions and use them in the car while teaching?
Yes. Whenever you are connected to a Wi-Fi hotspot, you can load up satellite images on the app and save them into memory. You can then retrieve these image when you are out at work without an internet connection. (iPad only)

I'm looking at the satellite view but the image quality isn't so good. Why is this?
The satellite images in Road Pad are provided by Google and Apple. The app uses the most up-to-date images available. For many parts of the world, particularly in big cities, these images are of a very good resolution and extremely useful for teaching purposes. In some areas, particularly rural areas, the resolution is not as high, and may not be suitable for teaching. Google and Apple are constantly updating and improving their satellite images. As soon as new, improved images are made public by these providers, they are available to view in Road Pad.

Why are some satellite images out of date?
The best satellite images available in Road Pad are provided by Google. Google is constantly updating and improving its cache of images of the globe. However, it does not provide a live satellite image to your device so some images will inevitably be more up-to-date than others. If there is a road or junction in your area that has been recently built, you may not be able to get a satellite view of it. As Google updates its images of the relevant area, the new road or junction will become visible through their service. As soon as Google makes new images available, they are available to you in Road Pad. If you cannot get a good enough image using Google Maps, try switching to Apple's maps (via the Options menu) to see if they provide a better picture.

Can I search for a specific address?
Search is not currently supported in Road Pad. Since most instructors are working in a local area that they know well, search isn’t generally required. It is usually simpler to zoom out and zoom in again at the location you want to use. Turn on street names (labels) in the main menu to help with this if you need to find something quickly.

Traffic Lights

Why is there no filter light option in the Road On Right section?
The goal of the app is to illustrate the basic principles of using Traffic Lights. It does not aim to cover every possible situation as this would obviously be impossible. The basic principles of filter lights are portrayed in the Crossroads, Road On Left, T-Junction and Left Filter sections.

Tips

Click here for some handy tips on getting the most out of Robosoul apps for Driving Instructors.